Tower Tide privacy notice
Updated 8 September 2026. Tower Tide is operated by Flarmio Ltd. This notice explains the game’s data practices alongside the Flarmio privacy policy, which provides company details and information about your privacy rights.
Data needed to run the game
We process your game account ID, app installation identifier, captain name and friend code, progress, inventory, match activity and results, and account sessions. Optional Apple or Google sign-in links the provider’s account identifier to your game account so you can recover progress. Apple authorization tokens are encrypted on our server and revoked when you delete a linked account.
Purchases are processed by Apple or Google. We receive transaction identifiers and purchase or refund status to credit Gems and prevent duplicate credit. We do not receive your payment-card number.
Community features process Fleet membership, friends and blocks, chat messages, player reports and moderation decisions. Messages and public captain details are visible to players using those features. Please do not post personal information. Local practice and campaign replay files remain on your device; online match replays are available to participants and can be shared using a replay code.
Optional gameplay statistics
Gameplay statistics are off by default. If you enable “Share optional gameplay stats” in Settings, we collect limited app interactions and coarse gameplay performance measurements, such as screens visited, match outcomes, reconnect outcomes and performance ranges. These use a pseudonym linked to your game account, so they are not anonymous. We use them to improve the game, not for advertising. Turning the setting off withdraws consent and requests deletion of the associated events.
Why and where data is processed
We use essential data to provide the game and purchases, maintain security, prevent fraud, and moderate community features. Optional statistics depend on your consent. Flarmio uses Hetzner hosting, MongoDB Atlas database storage and cloud storage providers to operate the service. Apple and Google provide sign-in and store services under their own policies. Support emails are handled through our business email service. Data is transmitted over encrypted connections.
We do not sell your data, show advertisements, or track you across other companies’ apps and websites. Tower Tide does not request precise location, contacts, microphone or photo-library access. Optional daily reminders are scheduled locally on your device. Network addresses are processed as needed to deliver and protect the service.
Retention
- Account, progression, purchase and social records are kept while needed to operate your account, then removed through account deletion.
- Chat and optional gameplay events expire after 30 days. Safety reports and supporting evidence expire after 90 days.
- After deletion, a minimal account tombstone expires after 30 days, and anonymized deletion and account audit entries expire after 365 days.
- A one-way consumed-receipt fingerprint remains without an account link to prevent duplicate purchase credit. Other players’ match results remain with your participant details replaced by a random deleted-captain reference.
Apple and Google retain their own store records according to their policies. Support correspondence follows the retention terms in the Flarmio privacy policy.
Your choices and requests
Use Settings → Account & Store to export your account data or delete your account. See account deletion instructions for the in-app and email paths. Deletion removes your progress and cannot be undone. We complete email deletion requests within 24 hours after receiving the request and verifying ownership.
For access, correction, deletion, privacy concerns or other applicable rights, contact support@flarmio.com. Never email passwords or sign-in tokens. You may also contact the relevant data protection authority as described in the Flarmio privacy policy.