Player support

Contact Flarmio Ltd for help with Tower Tide, your account, or a purchase.

You can also write directly to support@flarmio.com. Include your captain name or friend code, app version, device type, and a description of the problem. Never send passwords or sign-in tokens.

Report or block a player

Use the report and block actions on a community message or in your match history. Reports are private. Blocking hides that captain’s messages and prevents further social contact in the game.

Flarmio’s support operator reviews player reports and moderation appeals. You can also report urgent safety concerns directly to support@flarmio.com. Do not share personal details in public chat.

Appeal a moderation decision

Email support@flarmio.com with the subject “Tower Tide moderation appeal”, your captain name or friend code, the approximate date, and why you believe the decision should be reviewed. Do not post private account information in community chat.

Purchases

If Gems did not arrive, include the purchase date and whether you used the App Store or Google Play. Refund requests follow the relevant store’s refund process. Do not send full payment-card details.

Your data

Delete your account and associated data, or contact us to request access to your data. Read the Tower Tide privacy notice for more information.